An Ounce More Courage Than Fear with Jayney Howson
Jayney Howson is the Chief Learning Officer at ServiceNow and the architect behind ServiceNow University, a free AI-powered learning platform designed to prepare people for the future of work. Under her leadership, the platform has grown to approximately two million learners and is on a path toward three million. She oversees learning programs that help customers, partners, employees, and aspiring professionals develop the skills needed to succeed in an AI-powered economy.
Before moving into learning and talent development, Jayney built a career spanning hospitality, marketing, communications, sales, and leadership. Her diverse experiences have shaped a leadership philosophy centered on curiosity, courage, trust, and human connection.
What You Will Learn
- Why being interested is more important than being interesting
- How early hospitality jobs can teach lifelong leadership lessons
- Why asking for help strengthens relationships and teams
- How great leaders create the conditions for others to thrive
- The role trust plays in high-performing organizations