People First Culture and Owning Your Decisions with Fergus Williams
Fergus Williams is the CEO of Walking With The Wounded (WWTW), a UK charity that supports injured former members of the UK armed forces during their career transition from military to civilian life. Over the past decade, Fergus and his team have supported more than 15,000 veterans in the United Kingdom.
Fergus first served in the British Army for nine years as an infantry officer with the Welsh Guards, ending his career as a staff officer for HRH (His Royal Highness), The then Prince of Wales, now King Charles III. After leaving the Army, Fergus held several commercial positions, including running his own project management company in the banking and finance sector.
He leads WWTW with a culture that puts the customer first. This service culture was tested by the COVID-19 outbreak. But his team and he responded quickly and were able to contribute to the veterans online.
Fergus started using the OKR (Objectives and Key Results) system to better manage his team remotely. He sets a goal for the team, and they pursue that goal without worrying about all the side issues. As a leader, he aims to create an environment where his team can grow and deliver quality services both in-person and online.
During his time at the Royal Military Academy and as a soldier, Fergus learned the values of leadership. He realized that service is a privilege of leadership and that humility is the other key element. For him, it’s all about listening to others’ perspectives and bringing out the best in people.
In this episode’s Thought Leadership Spotlight segment, Pete Burbidge, General Manager of Dale Carnegie London and Southeast UK, explains how Dale Carnegie’s principles led him to make a life-changing decision and move into action with a positive attitude. Like Fergus, Pete reminds us of the importance of standing by our decisions, facing the consequences, and learning from our mistakes if they occur.
Join us and listen to Fergus’s leadership insights on taking command of our decisions, leading with a people-first culture, gaining humility, and having a service mindset.